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Frequently Asked Questions

What Shipping Methods Are Available?

We ship via DHL, UPS, Fedex, TNT and ocean ship which is depended on the cargo specifications.

How Long Will it Take To Get My Package?

SRG will ship within 1-3 business days after the order is placed. However, some items may take longer to ship. Check the shipping information on the product page for the estimated shipping time for specific items.
Once the item is shipped, an email notification will be sent with the tracking number and estimated delivery date. Most items shipped by international express or air freight will arrive within 5-10 business days.If you choose sea freight, please contact our team for specific shipping time.
If you have any questions about the processing time and/or estimated delivery time of your order, please feel free to contact our Customer Service team.

How Do I Track My Order?

When we shipped your order, we should have emailed you a tracking number if one was available. If you can’t find it for some reason, just let us know via email and we’ll follow up for you.

How Do I Place an Order?

  1. Choose the products by searching the models or key words.
  2. Add to cart.
  3. Checkout the cart and fill in the billing details.
  4. Select the appropriate payment method and make the payment.

How Should I to Contact if I Have Any Queries?

Do I Need an Account to Place an Order?

This is not required. If you spend more than $1,000 per month on drive chains, you may consider opening an account with us.